FAQ

In which currency are the prices displayed on the website?
All prices are in EURO.

I just placed an order. When will it ship?
We try our best to ship items as soon as possible. Please allow 4-7 days production time for your order to be shipped. The average delivery time is 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you do not have a tracking number after 7 business days, please email us at edoroshop@outlook.de.

I am not satisfied with my order. Can it be returned? What if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to return it to us for a full refund. You must return it at your own expense. Once we receive the product, we will refund you the full amount of your original purchase. Please include a name and order number on all returned packages.
Please note: If your package is in transit, you will need to wait for it to arrive and return it before you can receive a refund.

Can I cancel my order?

You can cancel your order without penalty! You must cancel your order before it ships. If the item has already shipped, please use our easy return system to receive a full refund.

I entered an incorrect address, what do I do now?

If you misspelled or auto-entered an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified that the address provided is incorrect, please notify us by email at edoroshop@outlook.de. If the address provided is incorrect, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of the incorrect submission.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. The average shipping time is 15-25 business days.

I have a question that hasn't been answered. Can you please help me?

Absolutely! We are here to help you make your home more beautiful! Please email us at edoroshop@outlook.de and we will be happy to help you in any way we can.
We receive a large volume of emails, if you want to get a quick reply, please attach your order number and describe the problem clearly, thanks.